As part of our service agreement, software users have unlimited access to First Advantage Hiring Management Systems’ excellent technical support services. Our experienced staff is available to answer your questions and assist you with any software function.

All calls are promptly answered for immediate assistance and issue resolution by First Advantage Hiring Management Systems Technical Support. Each call is logged and issues that are not resolved during the first call are given a support ticket number that allows you to track the issue to closure.

First Advantage Hiring Management Systems can be contacted a number of ways. The Technical Support team is available to take your call Monday through Friday 8:00 a.m. to 8:00 p.m. Eastern Standard Time throughout the entire year, excluding holidays. Any time that you have an issue / question or concern call 1-888-935-1411. If your call is not of an urgent nature you can fax your request to 207-774-1418 or send us a message.